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Ticketing Policy
Everyone attending the performance must have a ticket regardless of age.
Exchanges and refunds 

We understand that unavoidable schedule changes can make life hectic for busy families. That's why we're happy to offer you the ability to exchange your tickets for another performance of the same show. We are unable to offer exchanges or refunds for missed performances. To exchange tickets, please call the box office between 12 p.m. and 5 p.m., Monday through Friday.

Subscriber Exchanges

Subscribers may exchange their tickets for no additional charge when requested at least 24 hours before their originally scheduled performance and subject to the availability of the preferred performance. Comparable seating is not guaranteed, but we'll do our best to place you in the best seats available.

Individual Exchanges

Non-subscribers may also exchange their tickets, for a nominal $2.00 per ticket plus sales tax, when requested at least 24 hours before their originally scheduled performance and subject to the availability of the preferred performance. There may be a price difference between your original performance and you new performance. A member of our team will walk you through the price difference by phone.

Refund Policy
Children's Theatre of Charlotte tickets are non-refundable. However, donate your tickets as a tax-deductible contribution. We will provide you with a receipt for tax purposes.

Submit an exchange request
Late seating
Late seating is at the discretion of the house manager. You may be asked to wait until an appropriate moment in the show before being directed to your seats. To avoid disrupting the audience, you may not be seated in your original seats.
Age recommendations  
Each show has an age recommendation associated with it. Please check each show for specific age recommendations.
Weather cancellation policy
You will be notified via email if the performance for which you have tickets has been cancelled due to inclement weather. Refunds are only issued when a performance is cancelled.
Ticket Donation Request
Children's Theatre of Charlotte provides ticket vouchers for qualified organizations to use in fundraising auctions, sweepstakes, etc, based on availability. For accounting purposes, we require a letter from the requesting organization explaining the event with pertinent information, which you may attach to this form below. In exchange we ask whenever possible that our brochures or other identifying information be provided at your event. If your request is approved, we will contact you when your voucher is ready to be picked up from our box office at ImaginOn. Submit a Ticket Donation Request
Classes & Camps
How do I register for class?
The fastest and easiest way to register is through our secure website. You may also call our box office and discuss the best class or camp offering for your child by calling 704-973-2838. Families who wish to pay with a check must submit a paper registration form. Registration forms are available at the box office inside of ImaginOn. Registration forms must be mailed to:

Children’s Theatre of Charlotte
300 East Seventh Street
Charlotte, N.C. 28202

or may be submitted in person at the box office. Please make checks payable to Children’s Theatre of Charlotte.
How quickly do classes and camps fill to capacity?

Our classes and camps fill quickly so you are encouraged to register for fall, winter and spring sessions at the same time to ensure your child's enrollment. Classes and camps are filled on a first-come, first-served basis.

How can I tell if a class or camp is already full?
You can check availability of each class or camp online before you register. A green circle indicates plenty of availability, yellow less availability and red very limited availability. When a camp or class is sold out, there will be a “sold out” mark next to the class.
If a class/camp is full, can I sign my student up for a waitlist?
We do offer a waitlist for full classes and camps. Occasionally spaces become available, but we cannot guarantee class placement. Sometimes we are able to double an offering if enough students are wait-listed. If you would like to be placed on the waitlist for a specific class or camp, please fill out our online waitlist registration form. If a spot becomes available you will receive a call or email from the box office. We will collect payment after a spot becomes available.
Register for the waitlist
Will I receive confirmation of my registration?
Families who register online will receive an immediate email confirmation. Additionally, Children’s Theatre will send a reminder email one week prior to the session start date. Be sure to note the start date, time, and location of your class or camps on your personal calendar at the time of registration. If you have not received a confirmation within 24 hours of submitting your registration, please call the box office at 704-973-2838 to confirm your registration.

To avoid having these notifications end up in your junk folder, please add boxoffice@ctcharlotte.org to your list of approved email addresses.
What is the refund policy for classes and camps?
We can provide full refunds up to one month prior to the start date of any Creative Drama session, School of Theatre Training class or Mini-Camp. We can’t credit tuition to future class sessions or programs. We don’t grant refunds after the deadline nor do we refund registration fees. You must submit your request for a refund in writing via our website.

Summer Camps:
Our policy allows for gift certificate credit or a tuition refund up to 2 weeks prior to the first day of camp. Registration and handling fees are non-refundable. No refunds or credits will be granted after that date. Minimum enrollment is required to run each Camp. Programs with low enrollment 2 weeks prior to the start date are subject to cancellation. If cancellation occurs, the family will be notified and given the opportunity to select another Camp or receive a refund. All refunds must be requested in writing. To request a refund, please fill out our electronic Refund Request Form below. Registration fees are non-refundable. NOTE: Onstage 2018 tuition and registration fees are non-refundable. You must submit your request for a refund in writing via our website.

Submit a Class/Camp Refund Request
Can my child switch classes?
If families find that they have a scheduling conflict and need to switch their class day or time or camp, they may call the box office at 704-973-2838 to request this change. Students will not be moved from their assigned class or camps after the refund deadline. Please be aware that switching class is contingent upon space availability in the desired class.
Are classes/camps ever cancelled?
Programs with low enrollment two weeks prior to the start date are subject to cancellation. Minimum enrollment is required to run each program. If cancellation occurs, the family will be notified and given the opportunity to select another camp or receive a refund.

Children’s Theatre of Charlotte reserves the right to cancel classes for which fewer than five students are enrolled. In this event, we will notify the families affected by a cancelled class with a choice of suitable replacement classes and/or full refunds.

If ImaginOn or a satellite location is closed due to severe weather, Children’s Theatre of Charlotte will not hold classes or camps. Local news and radio stations will report library and location closings. You may also check our home page or call 704-973-2838 for information regarding building closings. Make-up days for cancelled classes may or may not be scheduled based on individual class schedules and circumstances.
If my child missed a class session, can he/she make it up at a later time?
Due to our teaching artists' schedules, which are set far in advance and often are not flexible, we are unable to offer make-up classes for individual students.
What if my child is absent, tardy or needs to withdraw?
Families are expected to bring students to class on time. Please inform your child’s teaching artist in advance of any necessary absences during the session, especially if your student will not be able to attend the last day of class during the sharing or showcase. Knowing their students’ schedules in advance can help our teaching artists plan in advance and set their students up for success.
What are your teaching artists' qualifications?
Teaching artists at Children’s Theatre of Charlotte are accomplished, talented educators with a passion for working with young people. All our teaching artists have been trained in theatre education and many have advanced degrees in theatre, education or both. Our teaching artists are also active participants in Charlotte’s theatre community as Charlotte-Mecklenburg School Systems educators and/or theatre professionals. Background checks are processed on all Children’s Theatre of Charlotte staff.
Why should my child take theatre classes?
Theatre classes teach students skills which influence all areas of study and performance. Various studies have indicated higher test averages from children who participate in the performing arts. Theatre students tend to have high levels of self-confidence and greater comfort speaking, making presentations, and reading aloud. Students learn to work well with others and adapt to new situations. Our most powerful testament at Children’s Theatre is the students themselves: simply watch their work or ask them about the impact our theatre programs have had on their lives!
How do I know which class is right for my child?
Our teaching staff does an excellent job helping students to feel comfortable in all of our classes. We do offer classes with different focuses, levels of intensity, and time commitments and we recommend that you speak with your child about their interest prior to registration. A detailed overview of our programs can be found on each programs page. Please read the class descriptions to note the differences between the offerings. We offer a wide range of programming, and understand if you have further questions about class descriptions! Please do not hesitate to contact the education office.
Are there age recommendations for each class?
Yes. Please see each class for its specific age requirements. Our programming serves students ages 2 to 18. Students must be at least two years old by the start date of class and (unless attending a Side-by-Side class) must be fully potty-trained and may not attend class wearing diapers. Students may enroll only in classes that they qualify for based on age and grade. This helps to ensure that every child in class at Children’s Theatre of Charlotte has a positive, age-appropriate learning experience.
What if my child has special needs?
Children’s Theatre classes are inclusive. Open communication with families helps us create a successful environment for every child. Please contact the education office if you have any concerns about your child’s needs. Our programs are often beneficial to children with special needs, and we will be more than happy to speak with you about class placement for your child.
Is there a difference between taking a class at ImaginOn versus a satellite location?
The only difference between classes at ImaginOn versus a satellite location, is the site itself. We employ the same teaching artists, curriculum, and high standards for all of our classes. Satellite classes are offered for your convenience in an effort to serve as much of the Charlotte community as possible.
What happens on the first day of class?
Directional signs and staff will guide families to the proper location. At the start time of class, teaching artists will call roll and escort students and parents to the classroom for a brief orientation. Please see our Summer Camp Handbook for information concerning the first day of camps.
Can I stay with my child during class?
With the exception of the Side-by-Side program (for children ages 2 to 3), Children’s Theatre classes are an independent experience for children to learn and explore in a classroom enhancing their social, developmental, and creative skills in a peer setting. For Creative Drama classes, we provide an opportunity for parents to observe the class experience during Sneak-a-Peek as well as on the Sharing Day. Other than the Sneak-a-Peek and Sharing, parents do not sit in on classes. All of our School of Theatre Training classes are independent as well but we do invite parents to come to class for the first-day orientation, a mid-session drop in, and the final showcase. If you have further questions or concerns, do not hesitate to contact the education department.

A note about separation anxiety: Some of our youngest students may experience some separation anxiety on the first day of class. We find the most effective method for separation anxiety is a quick but loving goodbye from the parent. Once they arrive in the classroom, students are immediately engaged in classroom activities. It's our firm policy that parents do not accompany students into the classroom after the first day. We have found that this tends to heighten the distress of the student and makes the separation even more difficult. Parents are welcome to wait in the lobby area during class. Another strategy which can help to decrease anxiety is to be sure your student arrives on time, especially for the first day of class! Late students tend to feel more anxiety and have a more difficult time joining class then those who begin class with the entire group.
What happens during a typical class session?
Creative Drama classes typically begin with a group circle activity which starts the students off together and sets the tone for creative learning. Students practice group sharing, where a prompt is used to inspire a short presentational statement. Students engage in a variety of physical and vocal warm up activities including pantomime and creative movement. Each class is theme based, and each week a story aligns with the theme. Teaching artists incorporate a variety of visual and tactile components as a creative exploration. Music and craft activities which correlate to the theme may also be incorporated to the class. Students receive a printed handout to take home which includes written activities and comprehension questions about the concepts and stories explored in class that day.

Elementary, middle, and high school classes begin with focused warm up activities and exercises. Depending on the nature of the class, students then engage in the exploration of activities focused on acting, musical theatre or another class topic. Core theatre skills such as projection, diction, blocking, stage directions and objectives are reinforced through practical application of rehearsing scenes and musical numbers.
Why aren't classes held on the stage?
Because of the process nature of our class curriculum, we find that an open classroom serves as the best environment for enrichment classes. The classroom provides a non-threatening environment for creative exploration and reinforces the concept that theatre can be created anywhere – costumes, props and stages are optional! Our School of Theatre Training program provides a more intensive exploration into the techniques of drama; in these classes students are exposed to a variety of performance spaces including the theatres. OnStage, an additional performance program open to School of Theatre Training students, provides a rehearsal and performance opportunity in the McColl Family Theatre or the Wells Fargo Playhouse.
What is a Creative Drama Sneak-a-Peek and Sharing?
All Children’s Theatre of Charlotte class sessions, except for Side-by-Side classes, conclude with a special sharing day. Sharing day is a celebration of students’ work throughout the session. Students have a chance to demonstrate skills learned in class to an “audience” of their parents, family, and friends through a casual, fun, and interactive presentation in the classroom. Sneak-a-Peek Day is a 15-minute opportunity at the end of the 5th week of class for parents to sit on the sidelines and silently observe the classroom as a "fly on the wall." Interruptions and distractions to the classroom including photography and video are strictly prohibited on Sneak-a-Peek Day; however families are encouraged to take video and photos at the sharing at the end of the session.

A reminder about the Sneak-a-Peek and Sharing will be sent home with students a week prior to the event. For both events parents should gather at the check-in area and will be escorted to the classroom by the class assistant.
What is a School of Theatre Training Showcase?
On the final class day, parents and friends are invited into the classroom for an informal performance demonstrating some of the work done throughout the year. Showcases often include performances of audition packages, scenes, and musical numbers. This is a time to celebrate each student’s growth.
Is financial aid available?
Eligible families may apply for scholarships to all of our classes and camps. Typically, 10% of our enrollment is made up of scholarship students. We offer both full tuition scholarships and partial tuition scholarships. Registration fees still need to be paid in full. Scholarship slots are limited and fill rapidly.
Learn more
Suggested questions to ask your child about his/her Creative Drama class.
  • What story did you act out today?
  • What character did you play in the story?
  • What other characters are in the story?
  • How did some characters feel? Why did they feel that way?
  • How did the story end?
  • Can you teach me a warm-up activity from class?
  • What is your favorite theatre game?
  • Did you play podium today? What was today’s topic?
  • What song did you sing or listen to today?
Suggested questions to ask your child about his/her acting class.
  • What project are you working on in class?
  • What character are you playing/creating?
  • What is your character’s objective in the scene?
  • Why does your character feel the way they feel?
  • What tactics will you employ to reach your objective?
  • What games and warm-up activities did you do in class today?
  • Why is it important to warm-up your acting tools?
  • What is a theatre term or terms that you learned in class?
  • Can you teach me an activity from class?
Suggested questions to ask your child about his/her musical theatre class.
  • What project are you working on in class?
  • Which physical and vocal warm-ups did you do in class today?
  • Which exercises do you think are most helpful to get you warmed up?
  • Why is it important for you to warm-up your voice before singing, or your body before dancing?
  • What song did you sing or listen to today?
  • Is the song from a musical? Which one?
  • Why do you think it’s important to “act the song”?
  • What choreography did you explore today?
  • Can you teach me an activity from class?
School Field Trips & Touring
What is the minimum number of tickets required for a school performance?
We require a minimum of 20 tickets to reserve a school performance. Groups with 19 or fewer students may contact Arlethia Hailstock, Children's Theatre of Charlotte's school performance coordinator, to discuss options. All guests in attendance with your school group must be included in your reservation.
How do I book my group for a school performance?
Please complete an online registration form by clicking the button below. Submit a Booking Inquiry
What is the ticket price for school performances?
Tickets for productions are $9 to $10 per person, which includes NC sales tax. Adults, including teachers, must purchase a ticket.
Do you require a signed contract?
Yes! Once you’ve submitted your reservation request, your reservation will be processed,pending availability, and we’ll send you a contract. Please return your completed contract, signed by the group leader and either your school’s principal or financial officer, to the school performance coordinator within two weeks of the contract date along with your deposit (see below for details and deposit dates).
Do you require a deposit?
We require a non-refundable deposit of 25 percent of your estimated total to hold your reservation. For reservations placed between April 3, 2017 and August 15, 2017, deposits are due by Sept. 8, 2017. For reservations made after August 15, 2017, deposits are due two weeks after the reservation has been made. 
When are my final numbers and balance due?
A final count for your reservation and payment in full is due at least eight weeks prior to your scheduled performance. Your final count must be submitted in writing to schools@ctcharlotte.org.

Payment is due immediately upon reservation if made within eight weeks of your scheduled performance. Children’s Theatre of Charlotte reserves the right to terminate any reservations not paid in full by the deadline. If circumstances prevent you from paying on time, please contact the School Performance Coordinator before the balance due date. We‘ll try to accommodate additions to your group after the final numbers deadline, pending availability and additional payment. Groups that violate the terms listed may be required to make payment immediately upon reservation or lose school attendance eligibility.
What form of payment do you accept?
  • Check made payable to Children’s Theatre of Charlotte
  • MasterCard or Visa
  • Public school purchase Order (for full balance due)
What is your cancellation policy?
You may cancel your reservation in full 10 weeks prior to your scheduled performance. Cancellations must be submitted in writing to schools@ctcharlotte.org. We're happy to work with you to reschedule your group to another performance if space is available. You may adjust your ticket count by 10 percent up until eight weeks prior to your scheduled performance. Cancellations and/or adjustments to your numbers must be submitted in writing to the School Performance Coordinator. No cancellations may be made after the deadline. After the cancellation deadline passes, you’re responsible for payment for all seats in your reservation.

Children’s Theatre of Charlotte doesn’t issue refunds if your school fails to attend your scheduled performance for any reason. Refunds will be issued only if:
  • A state of emergency has been declared
  • ImaginOn suffers a loss of power and/or heat
  • Your school district has canceled school due to cold/weather
  • Other conditions as determined by Children’s Theatre of Charlotte
If Children’s Theatre of Charlotte cancels a school performance, the theatre’s leadership will make that decision by 7 a.m. The School Performance Coordinator will make every effort to inform the group leader at the email address and phone number provided in your original reservation request.

You may be eligible to receive a deposit refund if you cancel your reservation in writing at least 10 weeks before your scheduled performance. We will not issue refunds after 10 weeks prior to your scheduled performance.
How will I know if my students are the right ages for the performance?
We offer age recommendations for each production. No children three years of age or younger are permitted to attend school performances.
How will I receive a confirmation of my reservation?
All school performance correspondence is sent via email. After completing an online registration form, you will receive a confirmation and detailed information packet regarding all field trip information.
May homeschool groups attend?
We welcome homeschool audiences to our school performances in groups of 20 or more. Since reservations are made as a group, it is not feasible to switch individual tickets after a reservation has been made. We request that homeschool groups arrive early to gather in the lobby prior to the performance so that the group can be seated together.
Is parking available?
Schools arriving by bus may drop off students at the front door of ImaginOn at 300 E. Seventh St. A staff member will greet your bus driver and direct the bus to an appropriate parking place, free of charge. Because of our Uptown location, buses may be required to park in an offsite location not within walking distance of the theatre.

For school groups arriving by van or car, there's a parking garage beneath our facility. We validate parking passes for up to 90 minutes of your stay. We also have several paid surface lots and parking decks surrounding our building. Parking rates and availability vary.
Do you have material that will help me prepare my group for the performance?
For each production, Children’s Theatre of Charlotte provides a curriculum-based study guides with extension activities that can be used in the classroom before and after the performance.
Is financial aid available for my school group?
The cost of our school performance tickets is significantly lower than our standard ticket prices in an effort to provide all schools with an affordable field trip opportunity. We do not offer additional reductions in ticket costs, but there are partnership organizations which provide field trip subsidy grants for qualifying schools. Click here for Information about these programs.
Can we also book a trip to visit the Spangler Children's Library?
Children’s Theatre of Charlotte is located in ImaginOn which is also a branch of the Charlotte Mecklenburg Library. If you would like to visit the library or schedule a separate program within the library, reservations can be made in advance by visiting www.imaginon.org.
May we bring food and drink into the theatre?
Food and drink are not allowed in either of the theatres. Children’s Theatre of Charlotte provides a limited number of lunch space reservations for schools that come from a great distance. School groups may reserve space at ImaginOn for their post-show lunch (subject to availability). Children’s Theatre of Charlotte does not provide food or drinks.
May we take photos or film the production?
Due to copyright laws, we do not permit photos or video to be taken of the production. Please be sure that all phones and cameras are turned off before entering the theatre. If you need to make a call, please step outside the theatre and place your call from the lobby.
I have additional questions.
Please feel free to contact Arlethia Hailstock, School Performance Sales Coordinator, by email at arlethiah@ctcharlotte.org or by phone at 704-973-2829.
Our school has no stage. Will this prevent us from having you perform here?
Our touring company is very proficient at using gyms, cafetoriums, and other non-stage space for their performances. Their adaptability remains one of their main selling points.
What about sound? Our space is very large and it’s hard to hear when all of our students are in attendance.
We tour with our own state-of-the-art sound/microphone system, which can be adapted for any size space. Actors wear wireless microphones to make sure the entire audience can hear the show.
We have different age groups that we would like to target for performances. How can we get the most for our money for our whole school?
The company can do two different shows in one day to accommodate different age groups. The shows should be separated by lunch to allow for the tear down and set up of second show by the actors.
Are there grants available that would help us with the cost of the performance?
Many venues use local Arts Councils to help with their funding. We leave that up to the discretion of the sponsor, but we welcome working with the specific arts organizations to facilitate this.
Are there any hidden costs other than the prices mentioned here?
No. Everything is all inclusive from hotels and food for the actors, to gasoline and transportation for the sets, props, and costumes.
How far will you travel for performances?
We like to say “from Murphy to Manteo” in North Carolina, and various places throughout South Carolina, Virginia, and Georgia. Our Touring Performance Coordinator can work with you to help find the best time and the best rate for those places that are outside of our general area.
Could the actors answer questions from our audience after a performance?
We welcome interaction between the audience and the actors, but only upon request.
Is there a contract that completes the agreement between the resident touring company and the sponsor?
Yes, there is a detailed contract, and we generally ask for a small deposit to secure the booking.
Is there a reduced rate for “block” bookings?
Yes, our Touring Performance Coordinator will gladly work with you to secure a reduced rate for multi-bookings.
Is the preschool tour performed by the same company?
No, there are two different companies. One is specifically for the preschool tour and has two to three actors. The Resident Touring Company has four actors.
I have additional questions.
Please feel free to contact Margot Parrott, Touring Performance Sales Coordinator, by email at margotp@ctcharlotte.org or by phone at 704-973-2808.
Is there a lost and found?
Be sure to label everything, especially coats. Lost items at ImaginOn may be claimed at the security office, which is located directly to your left as you enter ImaginOn. Children’s Theatre of Charlotte will keep lost and found items a week after each program ends. If items are not claimed by that time, they will be donated to charitable organizations in Charlotte. When you realize that your child has lost something, please feel free to contact one of our education team members as soon as possible. The sooner we know what you are looking for, the sooner we can help you begin to locate the lost item.
Where are you located?
Children's Theatre of Charlotte is located at ImaginOn, 300 E. Seventh Street, Charlotte N.C. 28202 (between Sixth St., Seventh St., Brevard St. and the Lynx light rail).
Can you provide me with directions?
Yes! Please visit our detailed directions and parking information page. Directions & Parking
May I record the performance or take photos/videos?
Due to contractual restrictions and for safety reasons, the use of cameras (including cell phone cameras) and video recorders is prohibited during our performances.
May I bring my infant/toddler to the performance ?
Live theatre is a special experience, and audience members help create that experience by giving their attention, focus and appreciation to the actors on stage. Having infants and very young children in the audience creates issues that can seriously detract from the experience of others.

That being said, we believe theatre is valuable for all children and for this reason we offer PlayPlay! Theatre  for newborns to three-year-olds. PlayPlay! Theatre is a series of shows designed specifically for your littlest ones.
If you have questions about the appropriateness of a play for your child, please call our box office at 704-973-2828 or submit a question online.Send us a question