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Is there a minimum number for my school group to book a school performance?
There must be at least 20 attendees, per group, per performance, to qualify for the school group rate.
How do I book my group for a school performance?
Do you require a deposit?
We require a non-refundable deposit of 25 percent of your estimated total to hold your reservation. For reservations placed between April 3, 2017 and August 15, 2017, deposits are due by Sept. 8, 2017. For reservations made after August 15, 2017, deposits are due two weeks after the reservation has been made.
What form of payment do you accept?
A final count for your reservation and payment in full is due at least eight weeks prior to your scheduled performance. Your final count must be submitted in writing to schools@ctcharlotte.org.

Payment is due immediately upon reservation if made within eight weeks of your scheduled performance. Children’s Theatre of Charlotte reserves the right to terminate any reservations not paid in full by the deadline. If circumstances prevent you from paying on time, please contact the School Performance Coordinator before the balance due date. We‘ll try to accommodate additions to your group after the final numbers deadline, pending availability and additional payment. Groups that violate the terms listed may be required to make payment immediately upon reservation or lose school attendance eligibility.

Accepted forms of payment:
    1. Check made payable to Children’s Theatre of Charlotte
    1. MasterCard or Visa
    1. Public school purchase Order (for full balance due)
What is your cancellation policy?
You may cancel your reservation in full 10 weeks prior to your scheduled performance. Cancellations must be submitted in writing to schools@ctcharlotte.org. We're happy to work with you to reschedule your group to another performance if space is available. You may adjust your ticket count by 10 percent up until eight weeks prior to your scheduled performance. Cancellations and/or adjustments to your numbers must be submitted in writing to the School Performance Coordinator. No cancellations may be made after the deadline. After the cancellation deadline passes, you’re responsible for payment for all seats in your reservation.

Children’s Theatre of Charlotte doesn’t issue refunds if your school fails to attend your scheduled performance for any reason. Refunds will be issued only if:
  • A state of emergency has been declared
  • ImaginOn suffers a loss of power and/or heat
  • Your school district has canceled school due to cold/weather
  • Other conditions as determined by Children’s Theatre of Charlotte
If Children’s Theatre of Charlotte cancels a school performance, the theatre’s leadership will make that decision by 7 a.m. The School Performance Coordinator will make every effort to inform the group leader at the email address and phone number provided in your original reservation request.

You may be eligible to receive a deposit refund if you cancel your reservation in writing at least 10 weeks before your scheduled performance. We will not issue refunds after 10 weeks prior to your scheduled performance.
How will I know if my students are the right ages for the performance?
We offer age recommendations for each production. No children 3 years of age or younger are permitted to attend school performances
How will I receive a confirmation of my reservation?
All school performance correspondence is sent via email. After completing an online registration form, you will receive a contract and detailed information packet regarding all field trip information, pending availability.
May homeschool groups attend?
We welcome homeschool audiences to our school performances in groups of 20 or more. Since reservations are made as a group, it is not feasible to switch individual tickets after a reservation has been made. We request that Homeschool groups arrive early to gather in the lobby prior to the performance so that the group can be seated together.
Is bus parking available?
Schools arriving by bus may drop off students at the front door of our building on 7th Street. A staff member will greet your bus driver and direct the bus to an appropriate parking place, free of charge. Because of our uptown location, buses are often required to park in an offsite location which is not within walking distance of the theatre.
Is parking available?
BUSES: Schools arriving by bus may drop off students at the front door of our building on 7th Street. A staff member will greet your bus driver and direct the bus to an appropriate parking place, free of charge. Because of our uptown location, buses are often required to park in an offsite location which is not within walking distance of the theatre.

CARS and VANS: For school groups arriving by van or car, there is a parking garage beneath our facility where tickets can be validated for 90 minutes of free parking. We also have several surface lots surrounding our building which charge between $3 and $5 for a full day of parking.
Do you have material that will help me prepare my group for the performance?
For each production, Children’s Theatre provides a curriculum-based resource guide with extension activities that can be used in the classroom before and after the performance. 
Is financial aid available?
The cost of our school performance tickets is significantly lower than our standard ticket prices in an effort to provide all schools with an affordable field trip opportunity. We do not offer additional reductions in ticket costs, but there are partnership organizations which provide field trip subsidy grants for qualifying schools. Click here for Information about these programs.
Can we also book a trip to visit the Spangler Children's Library?
Children’s Theatre of Charlotte is located in ImaginOn which is also a branch of the Charlotte Mecklenburg Library. If you would like to visit the library or schedule a separate program within the library, reservations can be made in advance by visiting www.imaginon.org.
Where are you located?
Children’s Theatre of Charlotte is located at ImaginOn in uptown Charlotte. Our address is 300 East Seventh Street, Charlotte, NC 28202.
I have additional questions?
Please feel free to contact Arlethia Hailstock, School Performance Sales Coordinator, by email at arlethiah@ctcharlotte.org or by phone at 704-973-2829.